By Watipaso Mzungu
Customers of the National Bank of Malawi (NBM) and Airtel Malawi Limited, probably a leading mobile phone service provider in Malawi, have expressed disappointment with the contradiction in statements on the status of mobile money services between the two institutions.
In their joint announcement on Friday morning, NBM and Airtel Malawi Limited announced that money transfers to and from Airtel Money via all its platforms, which include Mo626ice, Mo626 Digital+, and Banknet360 had been suspended due to an undisclosed problem.

But barely hours after the circulation of this announcement, only Airtel Malawi Limited wrote to its customers, informing them that they “can now send money to and from National Bank” because problem had been resolved.
This has left customers of the two institutions wondering whether the problem had indeed been resolved or not.
An Area 25-based customer, John Khosa, reacted: “I am becoming more and more confused because I don’t know which company I should believe in. What is their problem?”
We are yet to get a comment from both NBM and Airtel Malawi Limited on the matter.